FAQ
Ordering
Do I need to register to place an order?
Yes, you will need to register by entering a username and password before you can proceed to purchase.
How long will it take to receive my order?
All of orders are dealt with on a daily basis so turnaround for UK delivery is usually 2-4 days, however international delivery
can take up to 28 days.
I have a problem when trying to place an order, can you help?
Please contact our Customer Service Team by calling them on 01245 382600 (weekdays from 08:30 to 17:30) or email ecommerce@allwag.co.uk we aim to respond within 24 hours.
My delivery hasn't arrived, can you help?
Please contact our Customer Service Team by calling them on 01245 382600 (weekdays from 08:30 to 17:30) or email ecommerce@allwag.co.uk (we aim to respond within 24 hours).
My question isn't listed here - can you help me?
Please contact our Customer Service Team by calling them on 01245 382600 (weekdays from 08:30 to 17:30) or email ecommerce@allwag.co.uk (we aim to respond within 24 hours).
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
