Terms & Conditions for Made-to-Order Items

Made-to-Order Items

All products marked as Made-to-Order are specially produced or customised according to the customer’s specifications.
As such, these items are non-refundable and non-returnable, except in cases where the item is proven to be faulty or not as described.

Customer Agreement

At the time of purchase, customers are required to confirm their understanding of this policy by ticking the box provided on the product page before checkout.
By ticking this box, the customer acknowledges and agrees that:

The item is being made specifically to their order.
The order cannot be cancelled, returned, or refunded once placed.

Artwork Submission

All artwork supplied by the customer must be of sufficient quality and resolution to ensure a satisfactory print result.
We review all submitted artwork before production. If the artwork provided is of poor quality, we may request a higher-resolution file or make reasonable adjustments to improve the final output.
We reserve the right to refuse to print any artwork that is offensive, derogatory, discriminatory, or politically motivated.
By submitting artwork, the customer confirms they hold the necessary rights or permissions to use the design.

Faulty or Incorrect Goods

If a made-to-order item arrives damaged, faulty, or significantly different from what was ordered, customers must notify us within 7 days of delivery.
In such cases, we will offer a repair, replacement, or refund in line with our statutory obligations.